Scope
Conference refers to any conference or training event provided by Focus Education.

Unforeseen circumstances
Focus Education courses are held at high quality hotels, sporting grounds or meeting venues.  However, it is impossible to control outside events such as fire alarms and issues with the venue.  Where possible, our events staff will minimise disruption to delegates. Unfortunately we are unable to offer refunds where events are outside the control of Focus Education UK Ltd.

Confirmation of booking
Delegates receive confirmation of their course booking by email (Focus cannot be held responsible for email addresses supplied incorrectly, or emails blocked by local authority or school servers).  The email will contain a password for delegates to access a pre-course pack.  If this is not received, please contact Customer Services on 01457 821818.  A Conference Pack will also be distributed by email (see below).

Delegates receive a conference pack at least 5 working days before the course date giving directions to, and details of, the venue alongside an agenda for the event.  (Focus cannot be held responsible for packs not being distributed within a delegate’s own organisation or for email addresses supplied incorrectly, or emails blocked by local authority/school servers).

If for any reason any delegate has not received a confirmation email or a conference pack prior to the event, please contact Customer Services on 01457 821818 to confirm your place.  You can access your conference pack online, however, you will need a password to do this.

Delegates with special dietary requirements should notify Customer Services on the booking form or by telephoning Customer Services on 01457 821818.  Focus cannot be held responsible for your school not requesting a special diet prior to the conference.  Where possible, the Focus Events staff will try to accommodate your diet with the venue. However, for some dietary requirements such as Kosher or Halal food this has to be planned in advanced.

Cancellation by Focus Education
Focus Education reserves the right to cancel or postpone this course if it is not viable. All delegates will be informed as soon as practically possible.  Where possible, Focus will endeavour to offer an alternative date and venue.  Where an event is cancelled in advance by Focus Education, delegates will be offered a full refund, credit note or transfer to an alternative event.

Cancellation by the client
Cancellations should be advised in writing to Focus Education. Should any consultancy be cancelled the following scale will be applied:
• Cancellations received 5 working days or less before the course date will be charged 50% of the course fee.  This must be received no later than 3pm the day before the course date (excluding weekends). 
• Non-attendance at a course without prior cancellation will incur a charge of 100% of the course fee.