GDPR
Here at Focus Education, we’ve been super busy ensuring everything we do at focus-education.co.uk complies with the new General Data Protection Regulation (GDPR) when they come into force on Friday 25th May 2018.
The changes to how we handle data to comply with the highest EU data protection standards will take effect from Thursday 24th May 2018 . We’ve always taken data protection seriously but here is a summary of how we look after your Personal Data in the context of GDPR principles:
Your Right to Be Informed
To make things as clear as possible, on the 9th May we posted a notice of our updated Privacy Policy. It provides all the details about how we process your data, where it’s stored and how it will be used to fulfil your services. This Policy also includes a more detailed Cookie Policy that has been re-organised to help make it clearer.
Your Right of Access & Rectification
Your personal data can be updated at any time. You can always get in touch with us to make changes to personal data and to fix any problems with incorrect details provided. You can do this by emailing or telephoning the office (all contact details are at the bottom of this page).
Your Right to Erasure
If you want us to delete your personal details, please get in touch by emailing or telephoning the office (all contact details are at the bottom of this page) and where we can, we’ll make sure your details are deleted within 30 days of the request being received.
Please be aware that products and services must be cancelled prior to closure. If there are any active products or services in the account, the account cannot be closed because we remain under contract to provide services to you. This means we need to continue processing your personal data.
We will retain your information for as long as needed to provide you with the Services or as long as needed to fulfil the purpose for which the Personal Data was originally collected. We may also be required to retain certain information by law and/or for legitimate business purposes (for example, VAT records).
Your Right to Restrict Processing
We manage a ‘need to know’ access system within our business and we use password permissions to control who can view customer Personal Data – so not everyone in our business can view your details.
In addition, if you have requested an account closure, but we are required to retain your personal details for legitimate purposes (for example, a requirement to retain invoices for VAT records), then we will ensure that even more restrictions are put in place internally.
Your Right to Object
We’ve changed the way that email marketing permissions are stored. You can change your communication preferences for both renewal notifications and marketing. Now, we’ve made it even easier for you to opt out of receiving emails and mail adverts.
Just get in touch with us via email or telephone and we will ensure you don’t receive any more marketing from us.
We may still need to contact you to check if you want to renew your subscription to the Focus Update Service or Teacher Profile software.
Data Storage & Access
Your personal information is stored on a secure server hosted by a Focus Education approved contractor. The server resides in the United Kingdom.
Get in touch
E: customer.service@www.focus-education.co.uk
T: 01457 821818
F: 01457 878205
P: Focus Education (UK) Ltd, Huddersfield Road, Scouthead, Saddleworth, Oldham, OL4 4AG
You can view our privacy policy here and read more about GDPR. This is reviewed regularly and updated.
If you have any questions, comments or wish to amend your preferences, contact us, using any of the above methods.
