Terms and Conditions
Publications and Products
All pricing in catalogues, adverts and e-shots is correct when going to press or release. However, it is subject to change. The correct price will always be shown on the Focus Education website:
https://focus-education-co-uk.myshopify.com
Please refer to this to confirm the prices charged on products and publications.
Delivery
eBooks and access to CPD videos are sent via an emailed link. You will need your login details to the Focus Education website.
Focus Education aims to process and despatch all UK mainland orders for hard-copy publications within 48 hours. Timescales quoted on the website and in marketing literature are estimates only and depend on availability, standard processing and delivery companies. Customers will be notified if goods are out of stock, on backorder or a pre-ordered item.
Postage and Packing
1st class postage | £15.00
2nd class postage | £5 on orders up to £149.99 | FREE on orders over £150
Orders placed after 12 noon requiring postage will be dispatched the next working day. This includes 1st class postage.
Postage charges for outside of the UK are on a per-order basis. Please contact Customer Services at customerservice@focus-education.co.uk for details.
Delivery charges do not apply to eBooks, the Focus Downloads range, the Update Service or OnDemand video training, as these do not require postage.
Returns
Unsuitable items must be returned within 14 days of the date of purchase, and the original proof of purchase must be included (i.e. delivery note or invoice). We cannot accept returns after this time has passed. Please note: Items containing USBs, e-Books, Focus Downloads (and electronic copies/resources) cannot be returned.
Please Note: We no longer accept returns of bulk products such as Mini’s / My Early Years Progress Books or Year by Year. If you wish to see these products before making a purchase, please contact Customer Services at customerservice@focus-education.co.uk and request sample pages.
You are responsible for returning the items as we do not offer a pre-paid returns service. We recommend you return the items via a trackable, secure method.
If we do not receive the returned goods, you will be asked to provide a certificate or receipt of posting from the Post Office as proof. We reserve the right not to refund if you cannot provide a certificate of posting (or it arrives after the 14 working-day deadline).
The items must be received in the condition they were sent out in. Inspections will be carried out on all returned items, so they must be returned to us in good condition. If they do not meet the standards of our Returns Policy, they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense. Focus Education cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you. Please look closely at the items you return.
Refunds can take up to 10 working days to process (from receiving your returned items). We will not refund your original postage costs.
Focus Education will refund goods as a credit note, but the original postage costs will not be refunded. Please note: Items containing USBs, e-Books, Focus Downloads (and electronic copies/resources) cannot be returned. Please contact Customer Services at customerservice@focus-education.co.uk before returning your item to Focus Education. Returns should ONLY be sent to the following address: Dispatch Returns, Focus Education (UK) Ltd, Hollinwood Business Centre, Albert Street, Hollinwood, Oldham, OL8 3QL.
Exchanges
The process for an exchange is the same as a refund. Please contact Customer Services at customerservice@focus-education.co.uk and they will arrange to send out the replacement item once the original item is received. Please note: Items containing USBs, e-Books (and electronic copies/resources) cannot be exchanged.
Damaged or Faulty Goods
Items damaged in transit or deemed faulty will be replaced. Please contact Focus Education within 3 working days of receiving your goods and we will send out a replacement. We may require photographic evidence of the fault or damage so we can report back to our production/carrier companies. Where no replacement is available, we will issue a refund or credit note.
Cancellations
You have the right to cancel your order within 7 days, beginning the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, such as items containing USBs, e-Books (and electronic copies/resources).
You must inform Focus Education of your wish to cancel in writing, either by letter or email, within 7 days of receiving your goods. You must take reasonable care of the goods and may inspect and assess them but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel.
Focus Education will not be responsible for any loss or damage to returned goods during transit, and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, Focus Education reserves the right to charge or not refund you amounts that are attributable to the loss or damage. Focus Education cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you. Please look closely at the items you return.
Missing Items
You must notify us of any items missing from an order within 3 days of receipt. Please contact Customer Services at customerservice@focus-education.co.uk
Copyright
All hard copy publications, USBs, e-Books, and all other digital resources sold by Focus Education are the product of Focus Education (UK) Ltd. They are protected by copyright and their content cannot be copied and re-sold. Reproduction, adaptation or translation, in any form or by any means, is prohibited without the prior written permission of the publisher. Focus Education resources must be used by the purchasing school, organisation or individual only. They are for use within one school or organisation and must not be used across a federation, academy trust, chain or any other collection of schools or organisations. Focus Education prohibits the distribution of the content of its resources either physically or electronically outside the purchasing school or organisation, including placing the whole or parts of a resource on social media or websites.
Please contact Customer Services if you have any queries regarding the use, ownership or copyright of publications.
Approval Copies
Focus Education does not send out physical goods upon approval. However, customers can be sent sample pages of the publications by email as a PDF (Adobe Acrobat Reader Document) to view electronically. These documents are secure and cannot be printed, but they will allow the customer to make a decision as to whether to purchase the product. Please contact Customer Services on 01457 821818 to request sample pages of any of the focus publications.
Focus Update Service
Focus Update Service is an annual subscription service payable at the start of 12 or 24 months. Focus offers a free three-month trial for customers who are unsure. Updates are written to provide an overview of the most recent publications, documents and developments. As such, they cannot provide every detail. Readers who wish to scrutinise in a detailed way should follow the links to obtain original source documentation.
Distribution Restrictions
The purchasing school or individual may distribute the documents within their school. If it is discovered that individuals circulate more widely, Focus Education UK Ltd reserves the right to delete the individual from the circulation database without refunding any remaining monies. Local Authorities who wish to purchase on behalf of their schools should contact Customer Services to arrange a bespoke pricing structure.
Ordering / Purchasing
Customers must inform Focus Education if they wish to take advantage of the three-month free trial; otherwise, on ordering, an invoice will be sent out for either the 12 months or 24 months of service, depending on what has been specified. The 12-month subscription will be invoiced on a rolling annual system until we are notified in writing the customer wishes to cancel. At the end of the 24-month subscription, the customer will automatically be invoiced for a 12-month annual subscription unless we receive in writing notice of cancellation.
Cancellation
Cancellations should be advised in writing to Focus Education within the term of the 3-month trial period. At the start of the 4 months, the client will be invoiced for the full amount of the annual subscription and payment should be made within 30 days. If customers wish to cancel part way through their 12-month subscription. Focus will credit the customer with the remaining FULL months of their subscription and remove them from the Updates list. Customers subscribing to the 24-month service cannot cancel part way through, and they must continue for the duration of the subscription.
LEARNING CHALLENGE CURRICULUM WEBSITE (LCC WEBSITE)
The Learning Challenge Curriculum Website is offered on an annual license contract (The Unlimited Plan). This contract runs from the date Focus Education processes the order and then from year to year thereafter unless terminated by the client. There is an option to purchase the LCC Website for a one-off fee but no further updates or changes are included. A customer purchasing the one-off fee (The Standard Plan) will have access to 67 units covering Geography, History and Science. For a more detailed list of what is included under this one-off ‘standard’ membership, see www.learningchallengecurriculum.com
Distribution Restrictions
The purchasing school or individual may distribute the access within their school. We can set up individual accounts for each teacher in your school. However, we strongly advise that you inform us when that staff member leaves so we can remove access. If it is discovered that individuals circulate more widely or other schools are accessing the website using your account details, Focus Education UK Ltd reserve the right to remove your access to the website. Local Authorities who wish to purchase on behalf of their schools should contact Customer Services to arrange a bespoke pricing structure. Multi-academy Trusts or federations wanting to purchase multiple subscriptions should contact Customer Services for pricing information.
Cancellation & Annual Invoicing
The Client (or school) may not terminate this contract within a licensed year. Should the client wish to terminate the contract, this must be done in writing a minimum of 30 days before the end of the annual license.
If we don’t receive notice that the school wishes to cancel the annual license, an invoice for the following year’s subscription will be processed and sent out on or just before the anniversary. Payment is strictly 30 days.
Payments & Account Management
Once Focus Education receives the school's order for the LCC Website, an invoice will be processed and sent. If payment is not made within 30 days, Focus Education reserves the right to disable a school's account until payment is made.
After 12 months, if the school has not contacted Focus Education to reinstate its account, it will be deleted.
CPD VIDEOS
Scope
'On-demand training' and 'CPD videos' refer to any pre-recorded training videos.
Process
Access to CPD videos is sent via an emailed link. You will need your login details to the Focus Education website. The link is for the purchasing school only and is not to be further shared or distributed. Please ensure all staff members who have access to the link and the login details are aware of the Terms and Conditions.
Upon ordering/processing any training video products, you are bound by the Terms and Conditions which shall take effect immediately. If you do not agree with the Terms and Conditions, please contact Customer Services and we will cancel your order immediately and refund any monies paid by you. Focus Education may change these terms and conditions from time to time so you should regularly check these. The latest version of these terms will govern any future usage by you of these videos.
Licence
Upon receipt and processing of your order, we grant you a licence to use the purchased training video. This licence is limited, revocable, non-exclusive, non-sublicensable and non-transferable and is subject to the rights and obligations granted under these terms. This license is with the purchasing school and cannot be shared or exchanged with other schools, institutions, or staff members outside of the purchasing school.
If you are part of a cluster, alliance, academy trust or similar group, please contact us to inform us how the videos are being used (unless prior consent has been given).
Material / Content
We provide the materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error-free, including technical inaccuracies.
Our joint aim is to provide courses and materials of the highest quality. As such, improvements or changes to the products or any other materials may occur at any time without prior notification in order to ensure they are up-to-date and accurate.
Copyright
You shall not copy, modify, transmit, distribute or in any way exploit the products or any other copyrighted materials provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the products or any other copyrighted material.
Access
The starting date of your access to the videos is deemed to be the date that you first have access. We will take all commercially reasonable steps to provide you with uninterrupted access to the products. However, you are responsible for obtaining access to the website and for maintaining your computer system and any other equipment required by you to access the training video. Your access may be restricted from time to time for reasons beyond our control. Such reasons include force majeure events, power outages and actions from computer hackers and others acting outside the law. Your access may also be interrupted due to software issues, server downtime, increased Internet traffic, programming errors, regular maintenance and other related reasons. Where this is the case, we will take commercially reasonable steps to restore your full access within a reasonable period. ‘Commercially reasonable’ in these terms shall mean reasonable efforts taken in good faith, without an unduly burdensome use or expenditure of time, resources, personnel or money. You must take appropriate steps to ensure that you regularly check for viruses when viewing the video on any device.
Cancellations & Restrictions
We are confident you will be highly satisfied with the training video. It has been designed and delivered by our experienced and qualified trainers, all of whom have had excellent feedback. Do make sure you read the detailed programme information before you purchase it. If you have any questions about the clips, please contact Customer Services at customerservice@focus-education.co.uk.
Once you have been sent access to the CPD video(s), the purchase is non-refundable. This applies even if our email has not been received or the link within the email has not been ‘clicked’.
You must ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, before purchasing any content. We cannot provide refunds where your access to the training videos is inhibited due to insufficient system requirements. We may restrict your access to the training videos if you breach these terms, including, without limitation:
- A failure to make any payment due to us; or
- Failure to provide accurate information that is necessary for us to provide the Products to you.
In these circumstances, we will inform you in writing with seven days’ notice that your access to the Products will be restricted.
Intellectual Property
All rights, title and interest in intellectual property rights relating to the training videos, including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by Focus Education. While you may utilise the intellectual property, you understand that there shall be no transfer of ownership of the same. Nothing you see or read in the training videos may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use. All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.
Removal of Video Content
We reserve the right to remove content we consider to be ‘out of date’ to protect our professional reputation and ensure customers are always accessing relevant information. If we remove this video content but you would still like access to it, please contact Customer Services at customerservice@focus-education.co.uk so we can arrange this. You acknowledge this is your decision to access this content and we are no longer promoting this as relevant and wholly accurate.
Courses
Scope
Course refers to any live conference, course, training event, breakfast meeting or twilight course organised by Focus Education.
Unforeseen Circumstances
On-site Focus Education courses are held at high-quality hotels, sporting grounds or meeting venues. However, it is impossible to control outside events, such as fire alarms and issues with the venue. Where possible, our events staff will minimise disruption to delegates. Focus Education will not be liable for any charges incurred by the client on the rare occurrence of operational issues such as illness, bereavement, adverse weather conditions or unavoidable travel issues such as cancelled flights, trains or road closures. Focus Education does not accept liability where courses are disrupted by events outside the control of Focus Education (UK) Ltd and cannot offer refunds.
Live Courses via Zoom
Focus Education runs courses live via Zoom. Only persons booked onto the Zoom course are authorised to watch it.
Under no circumstances should the online Zoom course be shown to a group unless all persons present are registered with us. Additional delegates from the organisation may attend the Zoom course as long as Focus Education is informed prior to the event taking place. We may offer promotional discounts for groups.
Confirmation of Booking
Delegates booking through the Focus Education website will receive confirmation of their course booking by email and post (Focus Education cannot be held responsible for email addresses supplied incorrectly, or emails blocked by local authority or school servers). Delegates booking via the telephone or another means will receive confirmation of their course booking by post.
Delegates will receive a course pack (by email) at least 5 working days before the course date, giving directions to and details of the venue (where appropriate) alongside an agenda for the event. (Focus Education cannot be held responsible for packs not being distributed within a delegate’s organisation, email addresses supplied incorrectly, or emails blocked by local authority/school servers).
If a delegate has not received confirmation of their place, or a course pack, before the event, please contact Customer Services at customerservice@focus-education.co.uk to confirm your place. You can also access your course pack online. The office is open 8:30 am-5 pm Mon – Thurs and 8:30 am-4:30 pm Fri.
Delegates with special dietary requirements should notify Customer Services on the booking form or by contacting Customer Services at customerservice@focus-education.co.uk. Focus Education cannot be held responsible for your school not requesting a special diet prior to the conference. Where possible, the Focus Events staff will try to accommodate your diet with the venue. However, some dietary requirements, such as Kosher or Halal food, must be requested in advance.
Delegates booked onto a Zoom course will receive an email with a link to access the Zoom training. This will be emailed to all delegates two days before. (Focus Education cannot be held responsible for packs not being distributed within a delegate’s own organisation, for email addresses supplied incorrectly, or for emails blocked by local authority/school servers.)
Cancellation by Focus Education
Focus Education reserves the right to cancel or postpone a course if it is not viable. All delegates will be informed as soon as practically possible. Where possible, Focus Education will endeavour to offer an alternative date and venue, or if possible, we will offer a pre-recorded Zoom course of the same type (On-demand course). Where an event is cancelled in advance by Focus Education, delegates will be offered a full refund, credit note or transfer to an alternative event, but no other costs will be refunded. Unfortunately, Focus Education cannot be held responsible for covering hotel accommodation and travel costs booked by delegates in the event of a course cancellation. It is the delegate’s responsibility to ensure flexible rates are booked. The cost of supply cover will not be reimbursed.
Cancellation by the Client
Cancellations should be advised in writing to Focus Education. Should any course be cancelled, the following scale will be applied:
- 21 working days* notice or more before the course date - No charge
- 10 – 20 working days* notice - 50% of course fee chargeable
- Less than 10 working days* - Full course fee chargeable
- Non-attendance - Full course fee chargeable
*excluding weekends
Ofsted
If a course is canceled due to an Ofsted Inspection, Focus Education may waive the fee, provided the organisation can provide evidence of the date of the inspection. However, non-refundable expenses incurred by the company will still be charged, such as the venue delegate rate, printed handouts, etc.
Consultancy
Scope
Consultancy refers to any arrangement where a client books the services of a Focus Education consultant to deliver or provide input. This is a binding contract between Focus Education (UK) Ltd and the organisation making the booking as described in the booking confirmation. Please advise us within seven days of receipt of the confirmation if any details are incorrect or need amending. It will be assumed you accept the Terms and Conditions if you do not contact us to inform us otherwise.
Booking
On receipt of a consultancy booking, Focus Education will invoice the client for the cost of the consultancy. This secures and holds your booking. Where immediate payment is not possible, we require a minimum 30% deposit and the balance before the consultancy day.
Numbers attending an event
Where numbers attending an event are needed to ascertain a final charge for consultancy, Focus Education should be notified of the final numbers attending the event not less than 48 hours before the event. The quoted fee is dependent upon the information supplied to Focus Education at the time of booking. The client is liable for any additional charges if the actual headcount exceeds the number stated.
Handouts / Booklets
Consultants often produce hand-outs to work alongside the presentation and training. Focus Education can produce these handouts for you at a cost per booklet. This will also incur a postage fee. Alternatively, we can provide you with a PDF electronic version of the notes so you can produce your own handouts. The cost of any handouts produced by Focus Education will be sent on a separate invoice alongside the consultant's expenses.
Handouts and course materials are strictly for use within the purchasing organisation only. Material produced by Focus Education (UK) Ltd that is shared with non-attending schools breaches copyright.
Cancellation by the Client
Cancellations should be advised in writing to Focus Education. Should any consultancy be cancelled, the following scale will be applied:
- 5 to 20 working days* notice before the scheduled event - 50% of the agreed consultancy fee chargeable
- Up to five working days* notice before the scheduled event - 100% of the agreed consultancy fee chargeable
*school term time days – Monday to Friday
Non-refundable Costs
The client will be liable to meet any non-refundable costs associated with the consultancy which cannot be cancelled regardless of when Focus Education is notified of the cancellation.
We understand that clients may occasionally wish to cancel at short notice, but the above criteria will apply.
Our Right to Cancel
Focus Education reserves the right to withdraw a consultant if it is believed there is any reputational risk to the company. Focus Education will not be liable for any charges incurred by the client on the rare occurrence of operational issues such as illness, bereavement, adverse weather conditions or unavoidable travel issues such as cancelled flights, trains or road closures. Focus Education does not accept liability for any failure to provide the services contracted due to circumstances beyond the company's control.
Liability
Focus Education accepts no liability for loss or subsequent loss incurred by the client in the event of cancellation. Focus Education offers impartial advice and coaching to clients. No liability can be accepted for subsequent action taken by clients following advice from Focus Education.
GENERAL
Payments
Payment can be made via cheque, Bacs or credit card. Payment terms are strictly 30 days. Focus Education reserves the right to charge interest on late payments.
Occasionally, we may credit your account if we have to cancel a course or invoice. This credit can be used to pay or part pay against other goods or services from Focus Education. It will remain on your account for 12 months. After this period, it will be cancelled, and you will be unable to use it. Focus Education sends out monthly statements that show debits and credits on your account.
IMPORTANT!!! It is your responsibility to oversee your account. We cannot retract and correct historic transactions over 12 months old.
Security
Focus Education uses Sage Pay to collect and process transaction information online. For further information please see Sage Pay’s security policy at www.sagepay.co.uk/policies/security-policy
Liability
Focus Education (UK) Ltd offers impartial advice and coaching to clients. No liability can be accepted for subsequent action taken by clients following advice from any of Focus Education’s consultants and associate consultants.