PUBLICATIONS & PRODUCTS
Focus Education aims to process and despatch all UK mainland orders within 48 hours. Timescales quoted on the website and in marketing literature are estimates only and are dependent on availability, normal processing and delivery companies. Customers will be notified if goods are out of stock, on backorder or a pre-ordered item.
Postage and Packing
Delivery Charges – Phone Orders
On orders of £15 and under: £5 On orders from £15.01 to £29.99: £8 On orders over £30: £10 (these prices only apply to UK Mainland orders only)
Delivery Charges – Online Orders
On orders of £24.99 and under: £3 On orders from £25.00 to £99.99: £5 On orders over £100: Free (these prices only apply to UK Mainland orders only)
Postage charges for outside of the UK are on a per order basis. Ring the office on 01457 821 818 for details.
Delivery charges are not applicable on the Downloads range or Update Service as these documents are emailed to customers.
Unsuitable items must be returned within 7 days of the date of purchase and the original proof of purchase must be included (i.e. delivery note or invoice). Focus Education will then refund goods in the form of a credit note, however the original postage costs will not be refunded. Please note: Items containing a CD’s, e-books, downloads (and electronic copies/resources) cannot be returned. Please contact Customer Services on 01457 821 818 before returning your item to Focus Education. Returns should ONLY be sent to the following address: Dispatch Returns, Focus Education (UK) Ltd, Talking Point Centre, Huddersfield Road, Scouthead, OL4 4AG
The process for an exchange is the same as a refund. Please contact Customer Services on 01457 821 818 and they will arrange to send out the replacement item once the original item is received. Please note: Items containing CD’s, e-books (and electronic copies/resources) cannot be exchanged.
Damaged or Faulty Goods
Items damaged in transit or deemed faulty will be replaced. Please contact Focus Education within 3 working days of receiving your goods and we will send out a replacement. Where no replacement is available, we will issue a refund or credit note.
You have the right to cancel your order within a period of 7 days. The period of 7 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items containing CD ROMs, e-books (and electronic copies/resources). You must inform Focus Education of your wish to cancel in writing either by letter or email within a period of 7 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. Focus Education will not be responsible for any loss or damage to goods during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, Focus Education reserve the right to charge, or not refund to you, amounts that are attributable to the loss or damage. Focus Education cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. Please look closely at the items you return.
You must notify us of any items missing from an order within 3 days of receipt. Please contact our Dispatch Department on 01457 821818
Make sure that products returned are in perfect condition and have all original packaging. If you return goods to Focus Education, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, Focus Education may charge, or not refund to you, amounts that are attributable to the loss or damage. Focus Education cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. Please look closely at the items you return.
All hard copy publications, CD’s, e-books (and electronic copies/resources) sold by Focus Education are the product of Focus Education (UK) Ltd. They are protected by copyright and information cannot be copied and re-sold. Reproduction, storage, adaptation or translation, in any form or by any means, of this publication is prohibited without the prior written permission of the publisher. Publications should only be used by the purchasing organisation or individual. Products are for use with one site and may not be used across a federation, academy trust, chain or any other form of collection of schools. Focus Education does not grant permission for the purchaser to distribute the content of this publication, either physically or electronically, outside their organisation, this includes placing the whole document or parts on social media or internet sites.
Please contact Focus Education if you have any queries regarding the use, ownership or copyright of publications.
Focus Education does not send out physical goods on approval, however, customers can be sent sample pages of the publications by email as a pdf (Adobe Acrobat Reader Document) to view electronically. These documents are secure and cannot be printed but will allow the customer to make a decision as to whether to purchase the product. Please contact Customers Services on 01457 821 818 to request sample pages of any of the focus publications.
Course refers to any conference, course, training event, breakfast meeting or twilight course organised by Focus Education.
Focus Education courses are held at high quality hotels, sporting grounds or meeting venues. However, it is impossible to control outside events such as fire alarms and issues with the venue. Where possible, our events staff will minimise disruption to delegates. On the rare occurrence of operational issues such as illness, bereavement, adverse weather conditions or unavoidable travel issues such as cancelled flights, trains or road closures, Focus Education will not be liable for any charges incurred to the client. Focus Education does not accept liability where courses are disrupted by events outside the control of Focus Education UK Ltd and will be unable to offer refunds.
Confirmation of Booking
Delegates booking through the Focus website will receive confirmation of their course booking by email and post (Focus Education cannot be held responsible for email addresses supplied incorrectly, or emails blocked by local authority or school servers). Delegates booking via the telephone or another means will receive confirmation of their course booking by post.
Delegates will receive a course pack (by email) at least 5 working days before the course date giving directions to, and details of, the venue alongside an agenda for the event. (Focus Education cannot be held responsible for packs not being distributed within a delegate’s own organisation or for email addresses supplied incorrectly, or emails blocked by local authority/school servers).
If for any reason any delegate has not received confirmation of their place or a course pack prior to the event, please contact Customer Services on 01457 821 818 to confirm your place. You can also access your course pack online.
Delegates with special dietary requirements should notify Customer Services on the booking form or by telephoning Customer Services on 01457 821 818. Focus cannot be held responsible for your school not requesting a special diet prior to the conference. Where possible, the Focus Events staff will try to accommodate your diet with the venue. However, for some dietary requirements such as Kosher or Halal food this has to be planned in advanced.
Cancellation by Focus Education
Focus Education reserves the right to cancel or postpone this course if it is not viable. All delegates will be informed as soon as practically possible. Where possible, Focus Education will endeavour to offer an alternative date and venue. Where an event is cancelled in advance by Focus Education, delegates will be offered a full refund, credit note or transfer to an alternative event, but no other costs will be refunded. Unfortunately, Focus Education cannot be held responsible for covering hotel accommodation and travel costs booked by delegates, in the event of a course cancellation. It is the delegate’s responsibility to ensure flexible rates are booked. The cost of supply cover will not be reimbursed.
Cancellation by the Client
Cancellations should be advised in writing to Focus Education. Should any course be cancelled the following scale will be applied:
21 working days* notice or more (before the course date) No charge
10 – 20 working days* notice 50% of course fee chargeable
Less than 10 working days* Full course fee chargeable
Non-attendance Full course fee chargeable
In the event of a cancellation being made due to an Ofsted Inspection, Focus Education may waive the course fee, providing the organisation can provide evidence of the date of an Ofsted Inspection. Non-refundable expenses incurred by the company will still be charged such as the venue delegate rate, printed handouts etc.
Discounts/special offers can only be applied to new bookings and for the period of time the offer is valid for, they cannot be back dated to previous bookings.
Consultancy refers to any arrangement where a client books the services of a Focus Education consultant to deliver or provide input. This is a binding contract between Focus Education UK Ltd and the organisation making the booking as described in the confirmation of the booking. Please advise us within 7 days of receipt of the confirmation if any of the details are incorrect or need amending. It will be assumed you accept the terms and condition if you do not contact us to inform us otherwise.
Numbers attending an event
Where numbers attending an event are needed in order to ascertain a final charge for consultancy, Focus Education should be notified of the final numbers attending the event not less than 48 hours prior to the event. The quoted fee is dependent upon the information supplied to Focus Education at the time of booking. The client is liable for any additional charges if the actual head-count exceeds the number stated.
Handouts / Booklets
Consultants often produce hand-outs to work alongside the presentation and training. Focus Education can produce these handouts for you at a cost per booklet. This will also incur a postage fee. Alternatively we can provide you with a PDF electronic version of the notes for you to produce your own handouts. The cost of any handouts produced by Focus Education will be sent on a separate invoice alongside the consultant expenses.
Handouts and course material is strictly for use within the purchasing organisation only. Material produced by Focus Education UK Ltd that is shared with non-attending schools is in breach of copyright.
Cancellation by the Client
Cancellations should be advised in writing to Focus Education. Should any consultancy be cancelled the following scale will be applied:
5 and 20 working days* notice before the scheduled event 50% of the agreed consultancy fee chargeable
Up to five working days* notice before the scheduled event 100% of the agreed consultancy fee chargeable
*school term time days – Monday to Friday
The client will be liable to meet any non-refundable costs associated with the consultancy which cannot be cancelled regardless of when Focus Education is notified of the cancellation.
Whilst we understand that from time to time, clients may wish to cancel at short notice, the above criteria will apply.
Our Right to Cancel
Focus Education reserve the right to withdraw a consultant if it is believed there is any reputational risk to the company. On the rare occurrence of operational issues such as illness, bereavement, adverse weather conditions or unavoidable travel issues such as cancelled flights, trains or road closures, Focus Education will not be liable for any charges incurred to the client. Focus Education does not accept liability for any failure to provide the services contracted, which is due to circumstances beyond the control of the company.
Payment can be made via cheque, bacs or credit card. Payment terms are strictly 30 days. Focus Education reserve the right to charge interest on late payments.
Occasionally, we may credit your account if we’ve had to cancel a course or invoice. This credit can be used to pay or part pay against other goods or services from Focus Education. This credit will remain on your account for 12 months. After this period, this credit will be cancelled and you will be unable to use this. Focus Education send out monthly statements which will show debits and credits on your account. It is your responsibility to oversee your account. We will not be able to retract and correct historic transactions over 12 months.
Focus Education uses Sage Pay to collect and process transaction information online. For further information please see Sage Pay’s security policy at www.sagepay.co.uk/policies/security-policy
Focus Education UK Ltd offers impartial advice and coaching to clients. No liability can be accepted for subsequent action taken by clients following advice from any of Focus Educations’ consultants and associate consultants.
*These Terms and Conditions are subject to change. Please check the Focus website for the latest version.