FAQs

Welcome to the Frequently Asked Questions about Focus Education. If the answer you're looking for isn't here, get in touch and we'll be glad to help.

Need to contact us?

Email: Click to email Customer Services

We're open Monday - Thursday 8:00 - 17:00

Friday 8:00 - 16:30

Publications

How do I order a publication?

Our publications and downloads can be purchased through our online store. Alternatively you can email us here.  

How much is postage?

Delivery Charges

On orders of £149.99 and under: £5         

On orders over £150: FREE       

Next day delivery: £15.00* (these prices only apply to UK Mainland orders only)

Postage charges
for outside of the UK are on a per-order basis. Please contact the office.

*Orders requiring next day delivery must be placed by 12 noon. Orders placed after this time will be sent out the following working day.

Delivery charges do not apply to eBooks, the Focus Downloads range, the Update Service or CPD video training, as these do not require postage.

Do you have approval copies of publications I can view?

There are sample pages available to view on our online store.  Please note: Focus Education does not send out physical goods on approval.  

Can I receive an e-copy/eBook version of the publication?

Many of our publications now include an eBook or have an eBook-only option available to
buy. These are sent via an email link. If you choose to pay by card or PayPal, the link will be sent at once, automatically.

If you choose to pay against invoice, your order will be processed manually, either the same day or the next working day. If our email does not arrive, please contact our customer services team. Please check your email junk/trash/bulk folders first.

Which items have VAT?

Our CPD Training Videos, subscriptions to the Focus Update Service and the Learning
Challenge Curriculum website are subject to VAT. However, all our hard-copy publications and digital downloads are VAT-free.  If you require a VAT invoice, please email us.

How do we return an item?

Unsuitable items must be returned within 14 days of the date of purchase, and the original proof of purchase must be included (i.e. delivery note or invoice). We cannot accept returns after this time has passed. Please note: Items containing USBs, e-Books, Focus Downloads (and electronic copies/resources) cannot be returned.

Please Note: We no longer accept returns of bulk products such as Mini’s / My Early Years Progress Books or Year by Year. If you wish to see these products before purchasing, please contact Customer Services and request sample pages.

Please email us before returning your item to Focus Education. For more information, please read our Terms & Conditions here.  

Are books printed in colour or black and white?

Most of our books are printed in black and white to keep the cost as low as possible. The
website states if the book is printed in colour or black and white. We can print a book in colour, but there will be an extra charge for this. If you would like one of our black-and-white books printed in colour, please contact the office.  

Do I need an account to order?

No. We've introduced Guest Checkout to enable anyone to make a purchase at any time.
Please note: Guest Checkout requires payment by Credit/Debit Card only. If you
wish to pay against invoice you must have an account registered and linked to your school. If you would like to set up a new account, email us.

Accounts

Do I need an account to order?

No. We've introduced Guest Checkout to enable anyone to make a purchase at any time. Please note: Guest Checkout requires payment by Credit/Debit Card only. If you wish to pay against invoice you must have an account registered and linked to your school. If you would like to set up a new account, email us.

How do we update our account information?

The easiest way is to simply email us and we'll update your account for you.

What are your bank details?

If you require these details, please email us.

How do we pay?

We accept BACS, Credit/Debit Card and Cheques as standard for all customers.
Can we pay against invoice?
Yes. Your school must have a registered account with us (it only takes a few minutes to set up). Email us to set up an account.

Can we pay by invoice?

Yes if you prefer to pay by invoice, please email us and we will create an invoice for you and send it over.  

How long do I have to pay the invoice?

Our standard invoice terms are 30 days from the date issued.

Courses/Events

How do I book a place on a course?

All course bookings can be made through our course website. Alternatively you can email us here.  

Do you send out pre-course information?

Once we receive your booking, we will process it and send you an invoice or receipt. The delegate will also receive a confirmation of the booking. Three days before the training, they will receive an email with a Zoom link to log on to the training and the course notes.

I need to cancel what do i do?

Our Terms and Conditions can be found here. We understand that sometimes things crop up, and you cannot attend. Where possible, we will offer you an alternative date or a recording of the course.
If you still wish to cancel your place, email us with the course reference code and names of the delegates who will be cancelling.

I'm interested in a course but I can't attend any of the dates - can I still access the course afterwards?

We usually offer you a recorded version of the course you couldn't attend. Email us or view our entire library of CPD Training Videos here

Inset/Consultancy

I would like to book a consultant to work with my school/group of schools, how do I do this?

The first step is to get in touch with Linda Davies; you can email her here

Linda will speak with you to determine your objectives; once we know what you need, we will recommend an experienced consultant in your chosen area. You can also request a specific consultant for your INSET day.

Can we share the cost of a consultant with other schools?

Absolutely. Some schools prefer to hold training with other local schools or clusters, sharing costs and strengthening links. We’re delighted to help in this process in whatever capacity we can.
We can also organise training on behalf of a cluster, group of schools, academy trusts or local authority at a venue of your choice.

I would prefer different hours for a consultant, is this possible?

Yes. Most schools request a standard school day, but we can work to whatever you require. Our hours are flexible, and we also offer twilight sessions. Get in touch with Linda to discuss all your options.