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About Us This web site is owned and operated by Focus Education (UK) Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Focus Education UK Ltd
Talking Point Conference & Exhibition Centre, Huddersfield Road, Scouthead, OL4 4AG
Phone: 01457 821818 or 01457 872427
Fax: 01457 878205
Email: customerservice@focus-education.co.uk
Registered in England No. 4507968
VAT Reg No. 775 5251 09 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. We can also invoice your order if you are ordering from a school or Local Authority.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling UK Mainland Only
Orders processed before 10am will be despatched within 48 hours by courier
Delivery Charges
On orders of £20 and under - £3
On orders over £20 - £7
ORDERS PROCESSED THROUGH THE FOCUS WEBSITE - FREE POSTAGE
(this offer only applies to UK Mainland orders only)
Eire and Northern Ireland
Products will be despatched within 72 hours by courier
Delivery Charge
On orders of £20 and under - £7
On orders over £20 - £12
Europe
Products will be despatched within 7 days by courier
Delivery Charge
On orders of £20 and under - £17
On orders over £20 - £40
Orders of £50 or more - £50
All other locations outside Europe
Products will be despatched within 7 days by courier
Delivery Charge
On orders of £20 and under - £40
On orders over £20 - £70
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Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days. International orders are generally received in under 10 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All books are zero rated. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01457 821818 (International +44 1457 821818 or fax us on 01457 878205 or write to us at Focus Education UK Ltd, Talking Point Conference & Exhibition Centre, Huddersfield Road, Scouthead, OL4 4AG |
Privacy Policy Focus Education do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Unsuitable items need to be returned within 21 days of the date of purchase and the original proof of purchase must be included (i.e. delivery note or invoice). We will then refund goods in the form of a credit note, however the original postage costs will not be refunded.
Please Note: Items sold with a cd rom, or orders of cd roms can not be returned.
Please contact the despatch department on 01457 872427 before returning your item to Focus.
The process for an exchange is the same as a refund. Please contact the despatch department on 01457 872427 and they will arrange to send out the replacement item once the original item is received.
Please Note: Items sold with a cd rom, or orders of cd roms can not be returned or exchanged.
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