About Us
All pricing in catalogues, adverts and e-shots is correct at the time of going to press or release, however, it is subject to change.  The correct price will always be shown on the Focus website www.focus-education.co.uk/onlinestore.  Please refer to this to confirm prices charged on products and publications.

This web site is owned and operated by Focus Education (UK) Ltd. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Focus Education UK Ltd
Hollinwood Business Centre
Albert Street
Oldham
OL8 3QL
Phone: 01457 821818
Fax: 01457 878205
Email: customerservice@focus-education.co.uk

Registered in England No. 4507968
VAT Reg No. 775 5251 09


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. We can also invoice your order if you are ordering from a school or Local Authority.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling

UK Mainland Only
Delivery Charges
Orders under £150 - £5
Orders over £150 - FREE
Next day delivery - £15*


*Orders that require next-day delivery must be placed by 12pm. Any orders placed after this time will be sent out the following working day.

Postage charges for outside of the UK are on a per order basis. Ring the office on 01457 821 818 for details.


Delivery Schedule

Focus Education aims to process and despatch all orders within 48 hours. Timescales quoted on the website and in marketing literature are estimates only and are dependent on availability, normal processing and delivery companies. Customers will be notified if goods are out of stock, on backorder or a pre-ordered item.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges

All books and eBooks are zero rated. Website subscriptions and CDs incur a 20% VAT charge.


Credit Card Security

Focus Education uses Sage Pay to collect and process transaction information online. For further information please see Sage Pay’s security policy at www.sagepay.co.uk/policies/security-policy


Privacy Policy

Focus Education do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

To view our full privacy policy go to https://www.focus-education.co.uk/about-us/privacy/


Returns Policy

Unsuitable items must be returned within 7 days of the date of purchase and the original proof of purchase must be included (i.e. delivery note or invoice). Focus Education will then refund goods in the form of a credit note, however the original postage costs will not be refunded. Please note: Items containing CD ROMs, e-books, downloads (and electronic copies/resources) cannot be returned. Please contact Customer Services on 01457 821 818 before returning your item to Focus Education.

Returns should ONLY be sent to the following address:

Despatch Returns
Focus Education (UK) Ltd
Hollinwood Business Centre
Albert Street
Oldham
OL8 3QL

Make sure that products returned are in perfect condition and have all original packaging. If you return goods to Focus Education, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, Focus Education may charge, or not refund to you, amounts that are attributable to the loss or damage. Focus Education cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. Please look closely at the items you return.

Missing Items
You must notify us of any items missing from an order within 3 days of receipt. Please contact our Dispatch Department on 01457 821818

Damaged or Faulty Goods
Items damaged in transit or deemed faulty will be replaced. Please contact Focus Education within 3 working days of receiving your goods and we will send out a replacement. Where no replacement is available, we will issue a refund or credit note.





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