Frequently asked questions
Who can join?
Think of it as our little way of saying thank you and giving something back.
You’ll earn points every time you shop, refer a friend, or take part in other Focus activities — and you can turn those points into exclusive discounts on future purchases. The more you shop, the more you save!
How do I earn points?
You’ll collect points every time you shop with us (and a few other ways too!). Head to the “Earn Points” section on our loyalty page to see all the ways to stack them up.
You can keep track of your points total by visiting this page or log into your account.
How do I redeem my points?
Once you’re logged in, pop over to the “Rewards” section of the loyalty page. If you’ve got enough points, you can swap them for rewards or discounts on your next Focus purchase.
Is there anything I can't earn points on?
The purchases have to be made through the website. So points cant be collected on consultancy, courses, CPD videos or booked over the telephone or via email. You must do the ordering online.